Data Privacy Policy
This Privacy Policy explains how we collect, use and protect your personal information when you use services provided by CrownJewelz. We take your privacy seriously and set out below the types of data we hold, how we use it, the safeguards we apply, and the choices available to you as a user in the United Kingdom.
Types of data we collect
We collect information necessary to provide and improve our services, manage accounts, process payments and keep activity secure. Data we gather falls into the following categories.
Personal data
This includes information you provide directly when creating an account or contacting us, such as your full name, date of birth, residential address, email address, telephone number and identity documentation if verification is required. We also collect payment details needed to process deposits and withdrawals.
Technical data
We record device and connection details such as IP address, browser type, operating system, device identifiers and approximate location. We also use cookies and similar technologies to remember preferences and measure site performance.
Transactional data
We retain records of your account activity, including deposits, withdrawals, bets, game-play history, bonuses claimed, timestamps and any communications with our support team. This information helps us administer your account, resolve disputes and identify suspicious activity.
How we use your information
We use personal and technical data to create and manage your account, process payments, carry out identity checks, prevent fraud and money laundering, monitor for responsible gambling and provide customer support. We may also use information to improve our service, analyse trends and, with your consent, send marketing communications.
Data protection practices
We protect your information through access controls, secure storage and regular staff training. We restrict access to personal data to authorised personnel and trusted service providers who act on our behalf. Where we retain information, we apply safeguards designed to reduce the risk of unauthorised access, loss or misuse.
Cookies and tracking technologies
We use cookies and similar tracking tools for essential site functions, performance analytics and personalised content. You can manage cookie preferences through your browser settings or via the cookie controls on our site. Third-party analytics and advertising partners may also place cookies when you visit.
User rights
You have rights to access personal information we hold about you, request correction of inaccuracies, object to certain processing, request restriction or deletion in line with applicable law, and withdraw consent for direct marketing. Where deletion is requested, we may retain limited information to comply with legal obligations or to resolve disputes.
Access, correction and deletion of data
To exercise your rights please contact us. We may ask for proof of identity before responding to requests to protect your account. While we aim to comply with legitimate requests, some data may need to be retained for recordkeeping, fraud prevention or regulatory purposes in line with our retention policy.
Information sharing and third parties
We share data with service providers who assist in operating the site, payment processors, fraud prevention partners and legal or regulatory authorities when required. We require third parties to protect data to a standard appropriate for the purposes for which it is shared.
Privacy policy updates
We may update this policy as our services change. Where material changes occur we will notify you via the site or by email. For questions or to exercise your rights, contact [email protected] or reference our support options on the Crown Jewelz website.