Terms of Use

These terms and conditions set out the rules that apply when you use the CrownJewelz website and services. They explain the relationship between you and us, outline your responsibilities as an account holder and describe the framework for offers, payments and dispute handling. By registering an account or using the site you agree to these terms as they apply to your use of our platform.

Account responsibilities

You are responsible for keeping your account details accurate and for maintaining the confidentiality of your login credentials. Only one account is permitted per person unless otherwise agreed in writing. You must notify us immediately if you suspect unauthorised access or fraud on your account. We may require identity verification, proof of address or source-of-funds documentation before allowing deposits, play or withdrawals.

Eligibility requirements

To use the service you must be at least 18 years old and legally permitted to gamble in the jurisdiction where you are located. Access may be restricted in some territories. It is your responsibility to comply with local law. We may refuse registration or close accounts where eligibility cannot be established.

Acceptable platform use

Our services must be used for lawful purposes only. You must not use automated tools, bots or third-party services to interact with our games or offers. Abuse, collusion, manipulation of games, chargebacks, multiple-accounting to gain advantage or any activity intended to circumvent controls will be treated as a breach of these terms. We reserve the right to suspend or close accounts and withhold funds where we suspect wrongdoing or terms abuse.

General bonus and promotion rules

Promotions and bonuses are subject to separate promotional terms which form part of these conditions. These will specify eligibility, minimum deposits, wagering requirements, maximum bet limits and expiry periods where applicable. If promotional terms conflict with summary marketing material, the full promotional terms will prevail. We may cancel or adjust bonuses in case of error or abuse.

Deposits and withdrawals

Deposits

Accepted payment methods are shown in the cashier and may vary by location. Minimum and maximum deposit amounts are displayed when you make a transaction. All deposits must originate from payment instruments owned by the account holder. We may restrict or block deposits from certain sources to meet compliance requirements.

Withdrawals

Withdrawals may be subject to verification checks and processing times. We may require identity and source-of-funds evidence before releasing funds. Withdrawal methods will generally follow the original deposit method where feasible. We reserve the right to apply limits, hold or refuse withdrawals in line with these terms and to protect against fraud.

Dispute resolution

If you have a complaint please contact our support team at [email protected] with full details. We will investigate and respond. If a complaint cannot be resolved internally we will advise on further escalation options or independent dispute resolution where available. Using the site does not affect any statutory rights you may have.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified via the site or to the email address on your account where reasonably possible. Continued use of the Crown Jewelz services after publication of changes constitutes acceptance of the revised terms. Please check these terms regularly.