At CrownJewelz we take your privacy seriously. This page explains what data we collect, how we use it, and the steps we take to protect your information. We are committed to handling personal details responsibly and to being clear about your rights when you use our service.
We collect a range of information to operate accounts and provide our services. Broad categories include personal data, technical data and transactional data. We only collect what is necessary for account creation, play, payments and regulatory checks.
Personal data may include your name, date of birth, contact details, postal address and any identity documents you provide. We use this information to create and manage your account, verify age and identity, and to comply with legal obligations.
Technical data covers your device information, IP address, browser and operating system, cookie identifiers and usage logs. This data helps us maintain site performance, detect fraud, and provide a stable, secure service on desktop and mobile.
Transactional data includes deposits, withdrawals, game activity, betting history and bonus redemptions. We retain records of transactions to process payments, handle disputes and meet record-keeping requirements.
We use collected data to: operate and improve the service; process payments; verify identity and prevent fraud; comply with legal and regulatory obligations; and communicate account or service updates. We may also use aggregated, anonymised data for analytics and service development.
We use technical and organisational measures to protect your data - for example, access controls, encrypted storage and routine security monitoring. Access to personal data is limited to authorised staff and service providers who need it to perform their duties.
We use cookies and similar technologies to remember preferences, support login sessions, and deliver basic analytics. You can manage most cookie settings via your browser. Some features may not work correctly if cookies are blocked.
You have rights over your personal data, including the right to access, correct, or request deletion of information we hold about you, subject to legal and regulatory constraints. You can also object to or restrict certain processing activities.
To exercise your rights, contact our team. We will respond to requests and provide the information or actions that are appropriate and lawful. For account closures or deletion requests we will explain any retention we must apply for legal or security reasons.
We may share data with payment processors, identity-verification providers, fraud prevention services and other third parties that support our operations. We require partners to safeguard your data and to use it only for specified purposes. We do not sell personal data.
We may update this policy from time to time. Where changes are material we will notify you via your account or email. For questions or to contact us about privacy, email [email protected] or use the account contact options provided by Crown Jewelz.
