Responsible Gambling Policy
At CrownJewelz we are committed to safer gambling and to helping players keep control of their play. We believe gaming should be enjoyable and self-controlled, so we provide clear information and practical tools to protect players, support healthy habits and make it straightforward to pause or stop play when needed.
Player protection principles
We put player safety first by promoting responsible play, early intervention and transparent account controls. Our approach is practical: we encourage players to set personal limits, to take breaks when needed and to reach out for support. We also expect players to act responsibly and to seek help if gambling ever stops being fun.
Activity-control tools
To support controlled play we offer a range of account tools that you can use at any time. These include:
- Deposit limits you can set and adjust
- Loss limits to control how much you can lose over a period
- Session time limits and reality-check reminders
- Temporary account breaks and longer self-exclusion options
- Account activity logs so you can review your play
Deposit limits
Players can set daily, weekly or monthly deposit limits to manage spending. You can reduce or remove limits instantly through your account settings, while requests to increase limits normally include a cooling-off period to help prevent impulsive changes.
Loss limits
Loss limits allow you to cap potential losses over a chosen timeframe. These are there to help keep play affordable and should be used alongside deposit limits to provide a clearer spending boundary.
Time limits and session controls
We offer session timers and reminder messages to help you keep track of time spent playing. If you find yourself playing for longer than intended, session controls and short breaks can help you step away and reassess.
Self-exclusion
If you need a longer break you can request a temporary or permanent self-exclusion. Temporary exclusions give you time away from the site, while longer exclusions and account closure are available if you prefer. To arrange self-exclusion contact our support team via your account controls or support channels and we will assist you promptly.
Signs of problematic behaviour
Be mindful of warning signs such as: chasing losses, borrowing to gamble, hiding activity, neglecting work or relationships, and a growing need to increase stakes. Noticing several of these signs is a clear signal to take action.
Tips for maintaining control
Practical steps include setting strict deposit and loss limits, using session timers, avoiding gambling when stressed or tired, sticking to a budget and taking regular breaks. Talk to someone you trust if you notice worrying changes in your behaviour.
Professional help and support organisations
If you need extra support, contact recognised UK services such as GamCare, GambleAware or the National Gambling Helpline. The National Gambling Helpline for England and Scotland is 0808 8020 133 and NHS Wales offers support at 0808 2819 265. These organisations provide confidential advice, practical tools and referrals to local services.
If you would like help setting limits or arranging a break, our team at Crown Jewelz is here to assist. Please use the support options in your account to get started.