These Terms and Conditions set out the rules that apply when you use the services provided by CrownJewelz. They describe the relationship between you and us, explain your responsibilities as an account holder, and explain how we operate the platform. By using our site you accept these terms and any related rules or policies that we publish from time to time.
You are responsible for keeping your account details secure and for all activity that occurs under your account. Do not share your password or log-in details. We may require identity verification and proof of address before permitting certain actions such as withdrawals or high-value transactions. We may suspend or close accounts where we suspect fraud, money laundering, account abuse or breach of these terms.
To open an account you must meet all eligibility criteria that we set out on the registration page. This typically includes being of legal gambling age in your jurisdiction, providing accurate personal information and not being excluded from gambling under any self-exclusion or regulatory scheme. We will refuse service where local law or our policies prohibit access.
Use of the platform must be honest and lawful. You must not attempt to manipulate games, use multiple accounts to gain an advantage, exploit bonus mechanics, or tamper with systems. The use of VPNs or proxy services to conceal location may be restricted and could result in account action. We reserve the right to limit, withhold or reclaim funds where abuse or irregular activity is identified.
Promotions, bonuses and free spins are subject to specific terms which form part of these Terms and Conditions. Unless otherwise stated, promotional offers are limited to one per person, household or IP where applicable. Wagering requirements, maximum win caps and eligible games will be set out in the promotion terms. If a conflict exists between a promotional headline and detailed terms, the detailed terms will apply. We may amend or withdraw promotions at our discretion.
Available payment methods, minimums and processing times are published in the cashier. We carry out standard checks on deposits and withdrawals and may require additional documentation to process a payout. Withdrawals may be delayed until verification is complete. We may apply limits or caps to deposits and withdrawals in accordance with our policies and anti-money laundering obligations. For queries about transactions contact support at [email protected].
If you have a dispute with us you should raise it in writing with our customer support team. We will acknowledge receipt and seek to resolve the issue promptly and fairly. If a resolution cannot be reached directly, we will provide information on any applicable independent dispute resolution or regulatory channels where available in your jurisdiction.
We may update these Terms and Conditions to reflect changes in law, our business or the services we offer. Where material changes are made we will notify registered users using the contact details on file. Continued use of Crown Jewelz after notification constitutes acceptance of the updated terms. It is your responsibility to review the terms periodically.
