Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. Whether you need help with deposits, withdrawals or settings, we’ll point you in the right direction quickly and securely. Contact us for account assistance, billing enquiries, or to report a problem; we aim for a timely response and will work with you to resolve any issue with care and discretion. Our team protects your privacy and handles enquiries in line with applicable safeguards.
| Department | Contact |
|---|---|
| Customer support | [email protected] (accounts, deposits, withdrawals; reply within 24 hours) |
| General enquiries | [email protected] (company and billing enquiries) |
| Affiliate enquiries | [email protected] (partnerships and marketing) |
| Phone line | +44 20 7946 0912 (Mon-Fri 09:00-18:00 UK time) |
| Working hours | Mon-Fri 09:00-18:00 (email replies outside hours) |
Email is our preferred method for detailed requests, account enquiries or any case that needs explanations or documents. Please send messages to [email protected] with a clear subject line and up-to-date contact details so we can act without delay. Including your account ID and relevant attachments speeds resolution, and helps us respond as quickly as possible.
Our support team aims to respond to routine enquiries within one business day. Simple questions and account checks are usually handled faster, while more complex issues - such as security reviews, payment investigations or lengthy verification - may take several days depending on their nature. We’ll keep you updated throughout the process.
Your feedback matters to us. If you spot an issue, have a suggestion or an idea to improve the site, please get in touch. We review every message carefully and use what we learn to refine promotions, games selection and site features. Hearing from players helps us make the service clearer, fairer and more enjoyable for everyone.
